Question 1

How do I place an order on the website?

Accepted Answer

You can either take our subscription based servcies, or book an appointment with one of our consultants. After making your choice of service. You can select an option and clicking on 'Buy Now' shall take you to the check out page.
 
At the checkout, you can review and amend your order details. We accept payment by all major credit and debit cards, except internationally-issued debit cards and American Express. Crack Medicine Ltd. does not charge a transaction fee for processing credit or debit cards.

Question 2

Can I pay via bank transfer?

Accepted Answer

In certain circumstances we may accept payment via bank transfer. If you are unable to pay via any other means please contact us stating which product(s) you wish to purchase. Please note that when paying by bank transfer an additional £10 fee is applicable to cover banking charges.
Please note we do not accept banker's drafts due to the charges we incur in processing the payment.

Question 3

Why is my card payment not working or being declined?

Accepted Answer

Please check the accuracy of the information that you have entered and retry through the website. If a transaction is declined, please contact the financial institution that issued your card. Sometimes banks may put extra security measures in place, which may result in declined transactions - you may need to contact your bank directly to resolve the issue. You can contact us if you are still unable to pay.
If your card is from India, there could be a possiblity that the purchase isn't going through due to the RBI rules for overseas transaction. You can still choose to opt for payment via Paypal or Direct Bank Transfer. If there's issue with processing the payment, you can contact us via Whatsapp, which can be found under the support page.

Question 4

Can I extend my subscription?

Accepted Answer

If you have only just taken out your subscription and would like to extend it, please contact us to discuss your options. Depending on the extension length and subscription, there may be additional charges applicable.

Question 5

Is my payment secure?

Accepted Answer

Shopping at www.crackmedicine.com is safe and secure.
We use internet standard encryption technology to protect your personal information including credit or debit card number, name and address. This process is known as SSL (secure sockets layer). To check that you are in a secure area of our site look at the bottom of your browser, or before the URL address to see a closed padlock or an unbroken key. You can tell whether a page is secure as 'https://' will display in front of www.crackmedicine.com in your browser address window.

Please note that we do not store any card details after any transaction (successful or unsuccessful).

Question 6

Why haven't I received an order confirmation via email?

Accepted Answer

Start out by checking your email spam/junk folders. You can also check the email address that you've used to create the account. If there is an error in the email address, please contact us to fix it.